IT Help Desk Support (Certificate)

Computer Information Systems (A.A.S.)

The IT Help Desk Support certificate program provides you with a strong foundation to enter the workforce in the information technology field as a computer support specialist or help desk support technician. This certificate program can provide you with an intensive immersion in the fundamentals of contemporary and emergent computing technologies, hardware and software support, business analytics, database management systems, programming and logic, networking, Web design and computing and information security.

IT help desk support specialists provide assistance to those using computer software or equipment. The field covers a broad spectrum of career pathways and may involve working with and assisting end-users or troubleshooting with tech professionals the field.

This certificate is primarily designed for those who wish to enter the workforce immediately following graduation. Because this field is constantly evolving, the certificate program also can be used to enhance and validate skills for those already in the computer/technical support field.

This program is offered by the Computing and Information Sciences Department.

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Program Highlights

Online Program can be completed by attending online.

Scholarships Available Scholarships available.

Career and Transfer Opportunities

Career opportunities exist in a variety of business settings for those earning the certificate, including both the public and private sector.

Careers in this field are expected to grow 12 percent over the next decade, according to the Department of Labor's Bureau of Labor Statistics. This is considered faster than average job growth by the Department.

Salaries vary based on position and degree attainment. Here are median salaries taken from the Bureau of Labor Statistics (as of 2016): Computer Support Specialist, $51,470.

The Center for Careers and Transfer offers Career Services and Transfer Services to all students.

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Program Learning Outcomes

Graduates of the program should be able to:

  1. Describe and demonstrate an introductory understanding of quantitative business analytics.
  2. Describe and demonstrate an introductory understanding of database systems management.
  3. Discuss, assess, implement and troubleshoot contemporary computer technology.

For more information regarding this program, please contact:

James Looby
Department Chair
Brahan Hall, Room 206
(518) 629-7225

For more information about admission to this program, please contact:

Admissions Office
Guenther Enrollment Services Center, Room 223
(518) 629-7309