The IT Help Desk Support certificate program provides you with a strong foundation to enter the workforce in the information technology field as a computer support specialist or help desk support technician, providing assistance to those using computer software or equipment. You will learn the fundamentals of current and new computing technologies, hardware and software support, business analytics, database management systems, programming and logic, networking, web design, and computing and information security.

IT help desk support specialists provide assistance to people using computer software or equipment. The field covers a broad spectrum of career pathways and may involve working with and assisting end-users or troubleshooting with tech professionals the field.

This certificate program is primarily designed for those who wish to enter the workforce immediately following graduation. Because this field is constantly evolving, the certificate program also can be used to enhance and validate skills for those already in the computer/technical support field.

This program is offered by the Computing and Information Sciences Department.

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Career Opportunities

Individuals working on a computer

Career opportunities exist in a variety of business settings, including both the public and private sector.

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Salaries vary based on position and degree attainment. Here are median salaries taken from the Bureau of Labor Statistics (as of 2017): Computer Support Specialist, $48,810.

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Careers in this field are expected to grow 12 percent over the next decade, according to the Department of Labor's Bureau of Labor Statistics. This is considered faster than average job growth.

Get in Touch

Department or program information:

James Looby
COMPUTING AND INFORMATION SCIENCES DEPARTMENT CHAIRPERSON
Brahan Hall, Room 206

Program admission information:

Guenther Enrollment Services Center, Room 223
Regular Hours: Monday – Friday, 8 a.m. – 5 p.m.
Summer Hours: Monday – Friday, 8 a.m. – 4 p.m.